Privacy Policy

This policy sets out how Commercial Bank International P.S.C uses and protects any information that you give Commercial Bank International P.S.C when you use this website.

Commercial Bank International P.S.C is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Commercial Bank International P.S.C may change this policy from time to time by updating this page.

Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy. This policy is effective from July, 2012.



All visitors ("visitors") who visit the site (“Website”) and provide information to Commercial Bank International PSC (“CBI”) online are covered under this Policy.


What information do we collect?

We collect information when you register on our site, apply for a product/service or fill out a form.

When applying or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or account number. This Policy seeks to cover private information of the visitors provided to Commercial Bank International online as also any information collected by the bank server from the visitors’ browser.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience:  Your information helps us to better respond to your needs.

To improve our website:  We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service:  Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions and applications:  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service requested.

The Bank will also continue to review and assess the quality of information.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (name, e-mail address, mailing address, phone number, account number … etc.) will not be kept on the website’s database for more than thirty (30) days. It will be then downloaded to a private location at the bank’s premises for safekeeping and future reference.



The security of e-mail messages cannot be guaranteed and CBI will not be responsible for damages incurred by users by sending an online message to us or if we send a message to them upon their request. Therefore, we take no responsibility for any damages caused by using this Website. We will also not bear any responsibility or liability for the internet interruptions, blackouts and delayed or incorrect data transmissions due to internet malfunction which may affect the timely and accurate performance of the website.

In case the bank outsources any processes we (the Bank) ensure the supplier(s) has appropriate security measures in place and will contractually require them to comply with these Privacy Principles.

Information Security

We maintain strict security standards and procedures in order to prevent unauthorized access to your data by protecting your account and information with a password that you set and using technologies such as firewalls and server authentication.


Our public website and Internet Banking services, like most other websites, use cookies. Cookies are small information data files that a website uses on your computer and get transferred into your computer hard disk when you visit our site. These enable a smooth navigation for the users and do not pose any threat to the security of information available on your computer and do not in any way compromise the security of Internet Banking.

These pieces of information are used to improve our services for you by, for example:

  • Enabling the site to recognize your device so you don't have to give the same information several times during one task
  • Recognizing that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using our sites, so they can be made easier to use and there's enough capacity to ensure they are fast

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto Internet Banking, cookies cannot be used to identify who you are.

We use two types of cookies:

Session Cookies: Session cookies are temporary and should be deleted automatically by your browser when you quit. Session cookies are used to help you navigate our website efficiently and perform certain functions.

Persistent Cookies: Persistent cookies can remain on your hard drive indefinitely (how long will depend on the lifetime of the specific cookie) and may continue to be accessed via your browser.

Generally, web browsers are set to Accept Cookies by default. Still, you can set your browser to refuse cookies or warn you before accepting them. However, some parts of this website may not function properly without accepting cookies.

For more information about cookies and how to control them, please visit:

Google Analytics

This website uses Google Analytics to help analyze how users use the site. The tool uses "cookies" to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for CBI.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Also, for more details, you can refer to Google’s Privacy Policy

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. That is, from branches, contact centre and official CBI representatives.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at:

Contacting Us

If there are any questions regarding this privacy policy you may contact us through the feedback form available on our website below:

You may even contact us on our toll-free number (800 224), email us on (Customer Care Center) or mail to the following address:

Customer Care Department
P.O. Box 4449
Riqqa Street,
Deira, Dubai
United Arab Emirates

IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above.